WordPress Support & Maintenance Service

WordPress management support whether you’re looking after 1 website or 1,000.

Everything you need to know

We can fix any big or small issue your website is having and improve your site in a number of ways. You might have the following questions:

What payment methods do you accept?
We accept all major credit cards including Mastercard, Visa, Discover, and American Express.
What is your refund policy?
You get full refund if you’re unsatisfied with our service for any reason during your first 30 days with us. We offer you back 100% money back guarantee for the first 30 days.
Where your team works from?
We work remotely with team members from all over the world.
What details you require so you can manage my website?
We ask for the credentials of your Administrative user account for WordPress and login details for your web hosting dashboard. This helps us to configure routine site management like plugin and theme updates, malware & security scanning, and daily offsite backups. All client passwords are secured in a 256-bit AES encrypted vault to ensure complete security of the data.
Is it possible to change my plan after signup?
Yes, it is possible. You can upgrade or downgrade at any time by opening a support ticket or by reaching out to us through live chat.
Am I constrained with a contract with you?
No. You are not bound in any contract. You have full freedom to upgrade, downgrade your plan or cancel your plan any time, risk free.
Do you have an affiliate or reseller program?
Affiliate and reseller program is coming soon. Please visit us again for more details
Do you also offer SEO services?
Yes, we do! This is a specialized service. We take care of technical SEO and offer digital marketing services.
Can I get a discount if I want you to manage more than one site?
Yes! We give discount for bulk orders. We also work with agencies and offer discount. Contact us with your specific needs and we will work out some handsome incentives.
Can I use one plan for multiple websites?
No, you can’t. Every website (each domain) requires its own subscription and cannot be shared with other domains that you may own, This applies even if your websites are on the same hosting account. You can definitely buy a support package for every website you own to ensure ultimate peace of mind.
Why should I work with you when there are other maintenance services around?

The following key points make us stand out from all other maintenance services.

  • We offer 24/7 support. This means you can instantly reach out to us even in case of unforeseen emergencies.
  • With us, you get access to essential premium plugins with no extra cost
  • Customer service is our topmost priority. We do not sacrifice customer satisfaction and service quality in any situation
  • We work with multiple websites whether you have 1 website to manage or 1000.
Are the unlimited edits truly unlimited?

Yes, it’s true! The edits we provide are truly unlimited. We just ask to pay for a monthly subscription and we provide the technical support. Simple.

How does on-boarding process work?

Once you sign up with us you’ll receive a welcome email. It contains information about your plan and details about how you should securely send us your login credentials. Once we receive login information for your WordPress dashboard and hosting provider, we will fully implement your plan in 24-48 hours. All optimizations are speedily done without compromising quality to ensure results that speak for themselves.

Can you manage WooCommerce websites?

Definitely yes! We offer special plans for the WooCommerce website. WooCommerce websites demand more resources to manage and involve multiple variables. Our expert team takes care of all these aspects to ensure a fast and optimized WooCommerce store. 

What if I have multiple sites that need to be managed?

Each of our plans covers one single site. You can separately to choose different plans for each website.

What are your working hours?

We work from around the globe! Our team members work remotely. This gives us the ability to provide 24/7 service. If your website crashes at any time, our team team members will be notified within 1 minute. We will address the issue and your site will be back up in no time.

What are your typically response time and resolution time?

1) You receive an acknowledgment email once you submit a support ticket.

 

2) Within 1-4 hours, we respond with an email, telling you that we are now looking at the issue and what is the probable time for resolution.

 

3) Within 24-48 hours we send a resolution email with the changes made.

 

If the ticket is complex and requires more time for the resolution we will let you know in advance.

We try our best to respond and resolve the issue at the earliest. We are there for you.

Can you fix my website if it is hacked?

Yes! We can have your site cleaned up within 24 hours.

Do I have to move my website hosting provider to opt for your site care plan?

We work with any web hosting provider you have opted for. We provide support for every type of hosting. However, we recommend Managed WordPress Hosting like Nestify for optimal WordPress management. Nestify offers free migrations with no downtime with exclusive expert support for WordPress. 

Why don’t you perform plugin and theme updates daily?

We do the updates when most websites receive less traffic. That means a safer environment and minimal issues for your visitors. Updating weekly helps us to understand the exact bugs and issues with the plugin or theme. These changes cannot be analyzed daily. 

Do you offer phone support?

We don’t offer phone support, You can easily avail our email and live chat support.

Can we start with a monthly plan and then upgrade to yearly plan?

Of course! You can definitely start with a monthly plan so you can get to know us and how we work. You get handsome incentives in the yearly plan. 

Do you offer custom development?

Yes, we do. Custom development is $100/hr. Once you give the technical details, our team will give you an estimate for how much time the custom development will take. We’ll start working once you are ready.

Is WP Warrior GDPR-compliant?

Yes, We are 100% GDPR-compliant. 

Can you manage WordPress Multisite networks?

Yes.  We work with many multisite installations. We have special plans for WordPress Multisite networks. 

Can you clean up malware on my sites?

Yes, we can. Our expert team can sort out the malware issue, scan the site, clear out all malware and check the site for any vulnerable areas such as outdated themes and/or plugins with known vulnerabilities.

 

We also configure security of your site once the malware is removed.

Can you manage staging sites?

Yes, we do! Our team can fully manage staging sites. We can do all plugin, theme and core file updates on your staging server. 

Can I sign up for a plan even if I have other developers working on my websites regularly?

Reach out to us and we will help you out to make it easier for multiple users to work in the dashboard at the same time. 

Can you reach out to plugin/theme companies when they're having issues?

Yes! We fully manage WordPress websites including any troubleshooting that needs plugin/theme developer.  If there is an issue with a theme or plugin that can only be solved by the developer or the provider of the theme/plugin, we reach out to them so that you don’t have to spend time to deal with the issue.

Does everyone in your team speak proficient English?

Yes. Our support team is well versed in English and we ensure clarity in communication. 

Do you manage sites hosted with AWS?

Yes, we do! We completely manage WordPress websites hosted under AWS.

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